Return Policy

Effective Date: February 19, 2025

This Refund Policy outlines the terms and conditions for requesting and receiving refunds for purchases made on Faymous Hair (https://faymoushair.com/).

1. Eligibility for Refunds
   1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at dru@drufay.com within 7 days of receiving the order. We will arrange for a return and issue a full refund or replacement.
   2. Order Cancellations: You may be eligible for a refund if you cancel your order before it has shipped. Please contact us immediately at dru@drufay.com to request a cancellation.
   3. Unsatisfied with Purchase: We may offer refunds for certain purchases at our discretion. Please contact us at dru@drufay.com to inquire about a refund.
2. Refund Process
   1. Return of Merchandise: If a return is required, you will be responsible for the cost of return shipping unless the item is damaged or defective. Please follow the return instructions provided by our customer service team.
   2. Refund Method: Refunds will be issued in the original form of payment. Please allow 7 business days for the refund to process.
3. Exclusions
   1. Digital Products: Refunds are generally not available for digital products such as downloadable software, ebooks, or online courses.
   2. Personalized Items: Refunds are generally not available for personalized or custom-made items.
   3. Sale Items: Sale items may be subject to different return and refund policies.
4. Contact Us
   1. If you have any questions about our Refund Policy, please contact us at dru@drufay.com.